Returns Policy

Our Returns Policy is 14 days from the date of delivery to the Customer or agreed setting i.e. school, Club, private residence.  The Supplier cannot accept returns on bespoke, customised or personalised goods.  Please see below for further details. 

In the case of multiple deliveries per order, 14 day return period will commence on the final delivery date.

If the Customer wishes to make any amendments or to cancel their order, an email must be sent to Richard@inspiresportsgroup.co.uk within 24 hours of placing the order.  The Supplier will do its very best to accommodate this, however, this may not always be possible as once an order is made and moved into dispatch, no changes can be made whatsoever.  If order has been dispatched, all costs associated with the order will be borne by the Customer.  (see also clause 4.18 on our Terms and Conditions page).

It is the responsibility of the Customer to access samples and order the correct sizes.  The Supplier and Manufacturer will supply sizing guidance but as sizing may vary due to the garment type and fit,  the Supplier strongly advises viewing sample sizes before ordering where possible. 

There is a strict no returns policy on all base layers / under-shirts, under shorts and tights due to them being an underwear Product.

There is a strict no returns policy on Products that are advised by the Supplier as ‘Discontinued’, ’Clearance’, ‘Sale’ or ‘Close Out’ items.

Bespoke items are non-returnable and cannot be refunded or exchanged.  The Supplier will only accept returns for Bespoke item orders in the event of a manufacturing fault.  Where the fault is evident on delivery, for example, a name has been spelt incorrectly, this must be reported to the Supplier immediately and the faulty item returned within 14 days of delivery, in their original condition, with all tags, bags and labels attached.  The Supplier reserves the right to reject the claim if the Customer reports or returns goods

Customised and personalised item(s) are non-returnable and cannot be refunded or exchanged (however there are some exceptions at the discretion of a Director, see below).  The Supplier will only accept returns for Customised orders in the event of a manufacturing fault or at the discretion of a Director.  Where the fault is evident on delivery, for example, a name has been spelt incorrectly, this must be reported to the Supplier immediately and the faulty item returned within 14 days of delivery, in their original condition, with all tags, bags and labels attached.  The Supplier reserves the right to reject the claim if the Customer reports or returns goods after this time.

Plain stock items can be returned by the Customer within 14 days of delivery for a refund or exchange.  The garments must be in their original condition, with all labels, bag and tags intact.

All faults must be reported immediately and and the faulty item returned within 14 days of delivery, in their original condition, with all tags, bags and labels attached.  The Supplier reserves the right to reject the claim if the Customer reports or returns goods after this time.  Item(s) must be sent directly to the Supplier, not the manufacturer, at: 67 Cotford Road, Maypole, Birmingham, B14 5JJ.

The Supplier will require a receipt or proof of purchase to proceed with any returns.

The Customer must allow up to 5-10 working days for any return or exchange to be processed from the date the Supplier receives the return, and a further 5-10 working days for any funds owed to clear into the Customer’s bank account. This is dependent on the Customer’s bank or credit card company.  Direct any enquiries to Richard@inspiresportsgroup.co.uk All shipping / carriage costs for returned items are borne by the Customer.